Wroapart Regulations

WROAPART REGULATIONS

Please read the terms and conditions which apply to your booking, as well as the regulations on the use of our services.

 

DPZN Sp. z o.o., Plac Solny 15, 50-062 Wrocław, NIP tax number: PL 8971847134, KRS: 0000701076, hereinafter „Wroapart”.

 

Essential points to remember:

 

  1. You can make your booking using the booking system on our website www.wroapart.pl or by contacting us on this telephone number: +48 604 630 320 or +48 507 371 777.
  2. Check-in time is 15:00 and check-out time is 11:00 on the next day.
  3. The keys to your apartment will be left in a small key safe mounted on the apartment entrance door. On the day of your arrival you will receive an SMS message with an access code for the main apartment entrance door and a code for the small key safe. You can collect your keys at any time after 15:00 which is the check-in time.
  4. You can make your rental payment:

- in cash (PLN, EUR, USD),

- using the Przelewy24 online payment system,

- by payment card / credit card upon arrival, or on-line using the Six Payment Services,

- by standard wire transfer.

  1. Wroapart's bank account: 42 1240 6768 1111 0010 7716 0569 (SWIFT/BIC: PKOPPLPW; IBAN: PL), held with Bank PeKaO SA.
  2. Full details of Wroapart's management company: DPZN Sp.  z o.o., Plac Solny 15, 50-062 Wrocław, NIP: PL8971847134, KRS: 0000701076.
  3. An invoice may be issued at the request of the guest.
  4. It is possible to book a parking space in the underground car park at an extra charge of 40 PLN/day.
  5. The viewing terrace on the roof of the building may not be used between 22:00 and 6:00 hours.

These regulations set out the conditions of booking and renting apartments listed on www.wroapart.pl, booking.com, airbnb.com as well as bookings made over the phone, via email and personally. By booking this apartment you agree to these regulations which are an integral part of the apartment rental agreement. Upon making a booking a property rental agreement is entered into between you and Wroapart under the terms and conditions set out herein.

  1. You may arrive to check-in to your apartment at 15:00 on the first day of your stay and need to check out not later than 11:00 on the last day of your stay. It is possible to arrive earlier or leave later depending on availability at an extra charge of 40 PLN, provided that you first consult with Wroapart's team.
  2. The keys to your apartment will be left in a small key safe mounted on the apartment entrance door. On the day of your arrival you will receive an SMS message with an access code for the main apartment entrance door and a code for the small key safe. You can collect your keys at any time after 15:00 which is the check-in time.
  3. Payment for the stay is due upon collection of the keys to the apartment at the latest. You are required to pay for your stay in advance (unless you made your payment earlier online) in cash or by credit card.
  4. The accepted forms of payment include cash in PLN, USD and EUR, payment/credit card and a wire transfer.
  5. On the departure date you should leave the keys as instructed by the Wroapart team, or in the letter box marked with the apartment number, in the lobby of the building on the ground floor.
  6. The rental price of each apartment includes all the taxes and additional charges, i.e. utilities - gas, electricity, water. You are not required to pay additional charges that are not stated on the webpage of a particular property.
  7. The viewing terrace on the roof of the building may not be used between 22:00 and 6:00 hours.
  8. You agree to use the apartment in a manner which does not cause a nuisance to residents, and in particular to be a good neighbour, including observing quiet hours (22:00 – 6:00). During the quiet hours no unregistered visitors are allowed in the apartment or in other parts of the building. Between 22:00 and 6:00 the viewing terrace is not accessible and is not to be used. If as a result of violating the quiet hours policy, members of Wroapart staff are called to intervene by other Guests, Neighbours, the Municipal Police and the police, and find that gross breaches of other Guests' quiet enjoyment have been committed, Wroapart shall have the right to immediately terminate the Agreement without refunding the payment previously tendered. The exercise of the above right shall not exclude the possibility of the imposition of a fine on you or other persons present in the apartment pursuant to Article 51 § 1 of the Petty Offences Code.
  9. Wroapart may refuse to continue providing its services to a person who is in breach of the regulations. If you are in breach of the regulations, you will be required to immediately comply with instructions issued by the Wroapart team, to pay for damage and vandalism (if any) and immediately leave the property, and you will not be entitled to a refund of the payment for the unused portion of your stay.
  10. The apartment and the building in which the former is located are intended for residential purposes only. You must not hold parties in the apartment or in other parts of the building, and in particular, on the terrace. If you hold a party that is a nuisance to the other residents, you and/or members of your party will be required to pay an additional charge of PLN 1000 for each separate incident.
  11. Smoking is strictly prohibited in all the apartments. Breach of the smoking ban attracts a charge of PLN 200. Smoking is allowed on the balcony / loggia which is appurtenant to the apartment.
  12. All and any failures or breakdowns that occur in the apartment during your stay must be reported to the Wroapart team. You and/or members of your party are required to pay compensation for damage which is caused by you and/or members of your party. You agree to hand over the property in the condition it was in upon your arrival. You agree to promptly notify the Wroapart team of any breakages and missing items in the property and to report damage caused by you or the persons for whose acts you bear civil liability or by animals in your care. In case such damage is caused, you and/or members of your party shall fully reimburse for the cost of such damage in a manner determined by the Wroapart team.
  13. If you and/or members of your party discover that anything is missing or damaged on arrival, you are required to report it. Failure to report any defects will mean that the apartment has been handed over free of any defects and/or breakages.
  14. The rental payment includes standard cleaning after departure. The cost of cleaning, if the apartment is left excessively dirty, i.e. stains on the sofa, bed, floor or the walls etc. will be charged to the guest.
  15. You agree to pay costs associated with damage to the apartment equipment.
  16. If you and/or members of your party should lose the keys to the apartment, you will be charged a fee of PLN 300.
  17. If you and/or members of your party should lose the garage door remote control, you will be charged a fee of PLN 150.
  18. In case of your early departure for personal reasons, you will not be refunded the rental for the unused part of your stay.
  19. The number of guests staying in the apartment shall be limited to the number notified during the booking process. Where the number of guests exceeds the number stated during the booking process,  the Wroapart team shall have the right to request an additional payment, and if the number exceeds the maximum allowed for the apartment, the team may refuse to hand over the keys.
  20. You and anyone who occupies the apartment with you shall be responsible for the behaviour of third parties and for all and any damage to the premises caused during your stay.
  21. You and/or members of your party are required to properly secure the apartment, which means locking the front door and windows without fail whenever you and/or members of your party leave the apartment as well as keeping the keys safe and preventing unauthorised access to them.
  22. If sudden and unforeseen circumstances arise, Wroapart reserves the right to substitute the apartment booked with another similar or higher quality apartment, and, in case no vacant apartment is available, to cancel the booking. 
  23. The personal data provided by you and/or members of your party will be processed solely to the extent necessary to take steps aimed at concluding the booking, pursuant to Article 6, section 1, letters b and f of GDPR. The person who is making a booking shall have the right to access and update her/his personal data.
  24. The person making the booking agrees to the processing of her/his personal data in accordance with the rules set out in the regulations.
  25. Wroapart will not be held responsible for items left in the apartment.
  26. The rental payment does not include insurance for you, the other occupants of the apartment as well as items brought to the apartment by you and the other occupants.
  27. A booking is made in the name of the individual who will be making the payment; in other cases please notify the Wroapart team.
  28. All and any changes to your booking must be agreed upon over the telephone:  +48 604 630 320 lub +48 507 371 777.
  29. In order to change or cancel you booking, please telephone: +48 604 630 320 lub +48 507 371 777.
  30. If you cancel or change your booking 7 days or longer from your intended stay, Wroapart will not charge a cancellation fee to you. If you cancel or change your booking or fail to arrive after that deadline, you will be charged the full amount. 
  31. If you cancel your booking after the deadline specified in item 30 or fail to arrive at the apartment – the Wroapart team will charge you 100% of the rental payment for the entire stay.
  32. If you cut short your stay, this will be deemed cancellation after the deadline and you will be required to pay the entire period booked.
  33. If you have any complaints about our service, please send an email to biuro@wroapart.pl. We will respond to your complaint within 14 days.
  34. Wroapart will not be held responsible for failures and breakdowns in the building or in the apartment beyond Wroapart's control, and the rental payment may not be cancelled or changed due to such issues.
  35. If requested, we will provide you with a baby bed at an extra charge of 50 PLN per stay.
  36. The car park offered by Wroapart is not guarded and Wroapart will not be held responsible vehicles parked there. You and/or members of your party are required to park your car only in the designated space, as indicated by the Wroapart team; if you and/or members of your party park your vehicle elsewhere, Wroapart disclaims any responsibility for third party claims.
  37. Without Wroapart's written consent, you must not publish pictures or multimedia materials in which the apartment or part thereof can be identified. In particular, you must not publish materials of indecent character that may damage Wroapart's reputation.
  38. You and/or members of your party must not use the audio/video devices installed in the apartments to play back copyrighted works if you have not previously acquired rights to these works.
  39. You may assign all the rights arising under the booking to another person if at the same time that person will assume all the obligations thereunder. In case of such assignment, you agree to promptly notify the Wroapart team of the change of the booker and provide the personal data of the assignee (first name, surname, contact telephone number, email address), who will assume all the rights and obligations under the agreement, through telephone contact: +48 604 630 320 lub +48 507 371 777.
  40. Where justified, the Wroapart team may request that an advance payment should be made to confirm the booking.
  41. In the event damage caused by you and/or members of your party render the apartment unfit for renting out, you and/or members of your party will be charged a fee of PLN 300 for each day of the apartment being excluded from renting out.
  42. You may stay in the property with a child aged 3 years or less and its stay will be free of charge if the child sleeps with its adult carer or in its own bed that does not require additional linen.
  43. If you and/or members of your party leave any items in the apartment, the Wroapart team will keep them for 7 days. If instructed to return the items left behind, a package will be sent to the address provided by you and/or members of your party at your expense. Where no request is made to return items, after 7 days they will be donated to charity or disposed of.
  44. In case of a misunderstanding or dissatisfaction with our services, please contact us first via email at: biuro@wroapart.pl. We will take all steps necessary to investigate and resolve the issue.
  45. In case of any irregularities, you and/or members of your party shall have the right to file a complaint within 7 days of the occurrence of the irregularity. All claims, complaints and expressions of dissatisfaction should be sent to: biuro@wroapart.pl.
  46. Wroapart shall have the right to consider a complaint within 14 days of receipt thereof. You and/or members of your party will be promptly informed of any decisions regarding your complaint.
  47. The governing law for disputes between the owner and customers shall be Polish law. Disputes shall be settled by the court competent for the registered office of Wroapart.
  48. Wroapart may refuse to accept a booking if you and/or members of you party during your previous stay were in gross breach of the regulations, causing damage to the apartments, to other Guests, staff or other people present on the property, or disturbed Guests' peaceful enjoyment or the functioning of Wroapart.